PEST CONTROL AUSTRALIA – TERMS AND CONDITIONS

IMPORTANT LEGISLATION UPDATE  

From 1 January 2025 all PCBUs responsible for carrying out work in, or otherwise entering, the roof space of a domestic building must comply with new electrical safety requirements including:

de-energise the relevant electrical installations in the building (i.e. turn off the power at the switchboard) and complete risk management plans, assessments & photos undertake additional safety measures where a prescribed circumstance applies. These requirements apply to all types of work including gas fitting, plumbing, pest control, insulation activities, roof and ceiling repair and electrical work (as well as air-conditioning installers)
(If property owner would like the roof space inspected it is their responsibility or their tenants to turn power off at the mains & back on once inspection in roof space is completed.)
Work Safe QLD >>
Work Safe NSW >>

RESIDENTIAL PAYMENT TERMS AND CONDITIONS

Once a service is booked (either verbally, in writing or accepting works to proceed on the day), you accept these terms & conditions listed on this page:

• Cancellation within 1 business day of the scheduled service will incur an invoice of 50% of the job value:
• Payment is to be collected by our technician on the day of service via cash or eftpos (tap & go facility)
• If you choose to have the service invoiced, there will be an admin processing fee of $20.00 incurred
• The residential/commercial customer & or employee will sign to agree with the T&C’s noted on this page upon the completion of the service through the pest advise/completion form

PRE-TREATMENT PEST CONTROL ADVICE 

Before starting a pest control activity at a place for a customer, a licensed technician must give the customer a notice (a pre-treatment pest control advice) for the activity per Section 13 of the Medicines and Poisons (Pest Management Activities) Regulation 2021 in the State of Queensland. The pre-treatment pest control advice may be given personally, by mail or electronically.

The following information on this webpage is your pre-treatment pest control advice given to you electronically by a licensed technician. We encourage you to read the page carefully and follow the precautions noted and the instructions given by the licensed technician.

Please contact the office or on the day of treatment, discuss in detail with the technician any concerns you may have. Below is a lists & SDS of all our products we use, each treatment will vary from property to property.

The following precautions are recommended to minimise exposure to any pesticide utilised for pest management activity:

1. Before the commencement of work, you must inform us of any individuals or pets on-site, as well as any known allergies or health-related concerns.
2. Persons particularly sensitive or prone to allergic reactions should vacate the premises for up to twenty-four (24) hours, returning only after the area has been thoroughly ventilated.
3. Any air-conditioners should be left on ‘vent mode’ for at least four hours after treatment to circulate outside air into the building.
4. If contact with a treated area occurs and symptoms manifest, immediate contact should be made with the Poisons Information Centre at 13 11 26. Have this notice accessible when calling.
5. It is mandatory to cover all food items and utensils for humans, pets, and animals prior to treatment, following provided directions.
6. The removal or protection of individuals, animals, birds, or fish is required during treatment. Pets and animals should be kept away from treated areas until the insecticide has dried and any odour has dissipated.
7. As directed, all clothing and items must be removed from your clothesline before treatment.
8. Avoidance of contact with treated surfaces until the insecticide has dried is advised. The drying process may take between three (3) to twenty-four (24) hours.
9. Doors and windows should remain closed during the treatment until any odour has cleared for external treatments, which may take up to twenty-four hours.
10. When accessing or working in roof voids or subfloor areas, wearing overalls and gloves, along with a respirator, is essential to avoid contact with insecticidal products. The protective clothing should be washed separately or disposed of promptly.
11. Adherence to verbal instructions provided by our firm or licensed technician during treatment is essential.
12. Water Tanks: Treatment around water tanks that are not fully sealed or in water collection areas is prohibited. You are responsible for advising us of any water tank installations.

By following these precautions, the risk of exposure to pesticides can be minimised, ensuring a safer environment for all involved.

WHAT IS PEST CONTROL? 

The control of established or resident pest/infestations and working collaboratively with clients for the safest and very best solutions

Limiting or stopping the establishment or the re-establishment of insect pest e.g. cockroaches, fleas, etc when there is a recurrence of the pest for which we have treated your home or business e.g. one or two cockroaches seen flying or crawling in to your home does not necessarily mean, you have a problem as these pets will crawl into areas that have been treated and die. However, if the problem is persistent, i.e. the same pests seen continuously and generally in the same area, please call our friendly team for further advice.

COCKROACHES 

The warranty covers most common household cockroaches Australian, American and/or Asian. German cockroaches, however, require specialist services message and Products. They successfully inhabit buildings, over other species, there a number of factors which contribute to this a shorter life cycle, coupled with an ability to consistently reproduce accelerate population growth in a very short period of time German cockroaches are also faster and smaller than other species making detection extremely difficult, large populations can survive and grow in a small space, such as the back of a dishwasher, and may never be seen until the population explodes.

As they move through the home typically, in the dark, they secrete, an odorous discharge from their bodies, which also taints and contaminate food and transmit bacteria as they walk transferring pathogens such as salmonella and E. coli to every area they scurry across. They also Shed cuticles, faeces and other cockroaches’ debris, which are known asthma and allergic allergy, triggers. Specialized pesticides, and methods must be used to control Germans because they produce and through evolution have become almost immune to most common pesticides.

ANTS 

Any guarantee given on ants is for the common black house ant (External) only and does not include suburban termites, commonly known as white ants we recommend regular termite inspections and treatment where necessary to protect your home and property from these destructive pests. There are many different species of ants, all require different specialized treatments & products. This can be discussed with the technician or the office team at any time.

When we have treated your home for ants, we can eliminate the majority of them, but we cannot guarantee total elimination due to the nature of the environment we live in, therefore expect to see a few from time to time, but if you witness a significant number of ants tracking inside your home during the service period, please call us. Do remember that ants can live in areas most of us would not even consider. i.e. stored items, power points, boxes, walls, roof gutters. Among the park the trees and the heavy matting in leaf bases in crowns of palm trees, sidewalks, hollows in bricks, poles, and post they could travel along street gutters in driveways, fence lines and anything else that may be attached to your home.

SILVERFISH 

Silverfish are nocturnal and secretive insects that are difficult to spot, making it easy for an infestation to occur. They have destructive feeding habits and will feed on an unusual diet, which includes paper and glue, making wallpaper and books key targets. Your treatment service will kill any silverfish moving through treated zones i.e. skirting boards and cupboards bases. If there is an infestation, a tailored treatment will be required.

SPIDERS 

The warranty is for external webbing spiders only. The treatment will only affect web spindling spiders since we are able to site the webbing and apply pesticide directly to their harbourage and webs. Environments within the home such as bookshelves lamps and stored boxes within wardrobes children’s toys and clutter may at some stage provide harbourage for spiders it is with respect that personal items are not handled at any time. Daddy longlegs are most common inside homes, we can treat these that we see, however cannot control those we cannot see.

PEST CONTROL & PEST COVERED IN YOUR SERVICE

Internal Pest Control – Cockroaches and Silverfish (excl Germans)
External Pest Control – Black Ants and Webbing Spiders
Full Pest Control Int/Ext – Cockroaches, Ants, Spiders and Silverfish (as per pest list above)


We also offer specialised services for all other pests including:
Funnel & Coastal Brown Ants, Household Ants, Mosquitoes, Rats/Mice, Wasps, Moths, Fleas & Flies.

PAYMENT TERMS AND DETAILS OF YOUR FREE SERVICE PERIOD

If during the course of the program it is found that structural or environmental conditions prevent us from performing any sections of the Management Program, as quoted, then the terms of the FREE Service Period or the cost of your investment may need to be reviewed.

Unless specific written arrangements have been provided, the full contract price shall be due and recoverable by Pest Australia 1980 on commencement of works, as detailed within the Proposal/Quotation overleaf.

Any FREE Service Period shall become null and void unless all monies due and payable to Pest Australia 1980 have been paid in full within standard terms and in accordance with section 9 of these Terms and Conditions.

Where a FREE Service Period has been provided then, upon notification by you, we agree to provide you with such remedial treatment(s) as may be required to the nominated property, AT NO COST TO YOU, for the term of the FREE Service Period as detailed overleaf. Any FREE Service Period is conditional upon you immediately notifying us of the signs of the suspected pest infestation. Remedial treatment(s) will only be carried out to affected areas.

No responsibility can be accepted, nor warranty expressed or implied, for any damage or consequential losses that may occur as the result of past, current or future pest activity.

The proposed treatment only applies to the pest species named overleaf on this Pest Management Proposal. This program does not provide for a Pest Management Program against untreated pests.

Treatment Details and Pest Management Agents 

Only Pest Management agents/products approved by the Department of Primary Industry and/or the Australian Pesticides and Veterinary Medicines Authority (APVMA) and registered for use within the relevant State or Territory will be used.

While every care will be taken, the service company will not be held liable should staining of timbers, fabrics, wall coverings, floor coverings or any other articles

WARNING. Where concrete drilling and or cutting is required; no liability is accepted should damage result to concealed services such as power, gas, water, etc. You indemnify us against any costs that may arise from such possible damages. You should provide clear and accurate plans before we commence any such site works. (No rectification works are provided for unless mentioned overleaf).

You accept that this Pest Management program can be rendered ineffective if you fail to implement our recommended hygiene procedures, by making building and/or landscaping alterations, or by the introduction of conducive or infested materials.

PAYMENT TERMS & CONDITIONS

1.1 The Customer agrees to pay all amounts due in clear funds from the date of invoice for the Goods and/or Services provided by the Company.
1.2 The Customer agrees that if it fails to pay in accordance with this clause, the Company may:
(a) Charge a late payment fee of $50.00 on all amounts paid after the due date;
(b) Charge interest on debts at 15% per annum from time to time;
(c) Charge a dishonour handling fee in the amount of $25.00;
(d) Withhold supply;
(e) Sue for the money owing on the Goods or Services provided;
(f) Take steps to secure monies owing and enforce such security;
(g) Recover all collection and legal costs and expenses incurred in collecting overdue accounts and/or enforcing security interests on an indemnity basis.
1.3 Failure to comply with clause 8.1 will constitute a breach of contract and the Company may treat the whole Agreement as repudiated and act accordingly.
1.4 In the event this agreement has been entered into by more than one party each party shall be jointly and severely liable for any amount due.
 
2. Default
2.1 If the Customer:
(a) Fails to pay for any Goods or Services on the due date; or
(b) Otherwise breached this agreement and failed to rectify such breach within seven day’s notice; or
(c) Cancels delivery of Goods or Services; or
(d) Commits an act of bankruptcy or allows a trustee in bankruptcy or receiver and manager to be appointed to the Customer or any of its property; or
(e) Allow a judgment or order to be enforced or become enforceable against the Customer’s property.
then the Company may enter upon the Customer’s premises (doing all that is necessary to gain access) where Goods supplied under this contract are situated at any time and re-take possession of any or all of the Goods the Company has supplied to the Customer and:
(i) Resell the Goods concerned;
(ii) Terminate the agreement; and
(iii) Sue for any monies owing.
2.2 The Customer will be in default if the Customer does not pay any monies payable when called upon so to do and the Customer acknowledges and agrees that the Company is authorised to contact a credit reporting agency throughout the term of the Agreement to obtain a report about the creditworthiness of the Customer.
2.3 The Customer authorises the Company to engage in the exchange of information with a credit reporting agency or with other such parties as are necessary to give effect to the contract and to the ongoing relationship between the parties hereto.
2.4 The Company reserves the right to report a Customer’s delinquent account to a credit reporting agency should payment remain outstanding for more than 30 days.
2.5 The Company may refer any outstanding account for debt collection or issue legal proceedings to recover any outstanding invoices. Should an account be referred for debt collection the Customer acknowledges and agrees to pay debt collection charges to be calculated at not less than 20% plus GST and will be incurred on the day the Company refers the matter to their nominated debt collection agency. The Customer shall also be liable for interest and all legal recovery costs associated with such action on a solicitor and own Customer or indemnity cost basis.

DISCLAIMER OF LIABILITY TO THIRD PARTIES 

This Pest Management Program is provided solely for the benefit of the Client named overleaf. No liability or responsibility whatsoever, in contract or tort, is accepted to any third party who may rely on the proposal, quotation and/or treatment wholly or in part. Any third party acting or relying upon this proposal/quotation and/or treatment does so at their own risk.