PEST CONTROL AUSTRALIA – TERMS AND CONDITIONS

IMPORTANT LEGISLATION UPDATE

From 1 January 2025 all PCBUs responsible for carrying out work in, or otherwise entering, the roof space of a domestic building must comply with new electrical safety requirements including:

• de-energise the relevant electrical installations in the building (i.e. turn off the power at the switchboard) and complete risk management plans, assessments & photos
• undertake additional safety measures where a prescribed circumstance applies. These requirements apply to all types of work including gas fitting, plumbing, pest control, insulation activities, roof and ceiling repair and electrical work (as well as air-conditioning installers)

(If property owner would like the roof space inspected or technician feels strongly about entering the roof space for any pest related reason, approval must be granted by property owner prior to the scheduled service. Please contact our office to notify of this extra service, a fee of $20.00 will be chargeable. Click the link below for further details)

https://www.worksafe.qld.gov.au/resources/videos/films/new-requirements-for-carrying-out-work-in-or-entering-domestic-roof-spaces-commence-1-january-2025

RESIDENTIAL PAYMENT TERMS AND CONDITIONS

Once a service is booked (either verbally or in writing), you accept these terms & conditions: 1. Cancellation within 1 business day of the scheduled service will incur an invoice of 50% of the job value:

2. Payment is to be collected by our technician on the day of service via cash or eftpos (tap & go facility)
3. If you choose to have the service invoiced, there will be an admin processing fee of $20.00 incurred
4. Any outstanding invoice will incur an additional $10.00 charge per 7 days from the day the service was invoiced.

PRE-TREATMENT PEST CONTROL ADVICE

Before starting a pest control activity at a place for a customer, a licensed technician must give the customer a notice (a pre-treatment pest control advice) for the activity per Section 13 of the Medicines and Poisons (Pest Management Activities) Regulation 2021 in the State of Queensland. The pre-treatment pest control advice may be given personally, by mail or electronically.

The following information on this webpage is your pre-treatment pest control advice given to you electronically by a licensed technician. We encourage you to read the page carefully and follow the precautions noted and the instructions given by the licensed technician.

Please contact the office or on the day of treatment, discuss in detail with the technician any concerns you may have. Below is a lists & SDS of all our products we use, each treatment will vary from property to property.

WHAT IS PEST CONTROL?

1. The control of established or resident pest/infestations and working collaboratively with clients for the safest and very best solutions
2. Limiting or stopping the establishment or the re-establishment of insect pest e.g. cockroaches, fleas, etc when there is a recurrence of the pest for which we have treated your home or business e.g. one or two cockroaches seen flying or crawling in to your home does not necessarily mean, you have a problem as these pets will crawl into areas that have been treated and die. However, if the problem is persistent, i.e. the same pests seen continuously and generally in the same area, please call our friendly team for further advice.

COCKROACHES

The warranty covers most common household cockroaches Australian, American and/or Asian. German cockroaches, however, require specialist services message and Products. They successfully inhabit buildings, over other species, there a number of factors which contribute to this a shorter life cycle, coupled with an ability to consistently reproduce accelerate population growth in a very short period of time German cockroaches are also faster and smaller than other species making detection extremely difficult, large populations can survive and grow in a small space, such as the back of a dishwasher, and may never be seen until the population explodes.

As they move through the home typically, in the dark, they secrete, an odorous discharge from their bodies, which also taints and contaminate food and transmit bacteria as they walk transferring pathogens such as salmonella and E. coli to every area they scurry across. They also Shed cuticles, faeces and other cockroaches debris, which are known asthma and allergic allergy, triggers. Specialized pesticides, and methods must be used to control Germans because they produce and through evolution have become almost immune to most common pesticides.

ANTS

Any guarantee given on ants is for the common black house ant (External) only and does not include suburban termites, commonly known as white ants we recommend regular termite inspections and treatment where necessary to protect your home and property from these destructive pests. There are many different species of ants, all require different specialized treatments & products. This can be discussed with the technician or the office team at any time.

When we have treated your home for ants, we can eliminate the majority of them, but we cannot guarantee total elimination due to the nature of the environment we live in, therefore expect to see a few from time to time, but if you witness a significant number of ants tracking inside your home during the service period, please call us. Do remember that ants can live in areas most of us would not even consider. i.e. stored items, power points, boxes, walls, roof gutters. Among the park the trees and the heavy matting in leaf bases in crowns of palm trees, sidewalks, hollows in bricks, poles, and post they could travel along street gutters in driveways, fence lines and anything else that may be attached to your home.

SILVERFISH

Silverfish are nocturnal and secretive insects that are difficult to spot, making it easy for an infestation to occur. They have destructive feeding habits and will feed on an unusual diet, which includes paper and glue, making wallpaper and books key targets. Your treatment service will kill any silverfish moving through treated zones i.e. skirting boards and cupboards bases. If there is a infestation, a tailored treatment will me required.

SPIDERS

The warranty is for external webbing areas only spider treatment will only affect web spinning spiders since we are able to site the webbing and apply pesticide directly to their harbourage and webs. Environments within the home such as bookshelves lamps and stored boxes within wardrobes childrens toys and clutter may at some stage provide harbourage for spiders it is with respect that personal items are not handled at any time. Daddy longlegs are most common inside homes, we can treat these that we see, however cannot control those we cannot see.

PEST CONTROL & PEST COVERED IN YOUR SERVICE

Internal Pest Control – Cockroaches and Silverfish (exl Germans)
External Pest Control – Black Ants and Webbing Spiders
Full Pest Control Int/Ext – Cockroaches, Ants, Spiders and Silverfish (as per pest list above)

We also offer specialised services for all other pests including:
Funnel & Coastal Brown Ants, Household Ants, Mosquitoes, Rats/Mice, Wasps, Moths, Fleas & Flies.

PAYMENT TERMS AND DETAILS OF YOUR FREE SERVICE PERIOD

1. If during the course of the program it is found that structural or environmental conditions prevent us from performing any sections of the Management Program, as quoted, then the terms of the FREE Service Period or the cost of your investment may need to be reviewed.
2. Unless specific written arrangements have been provided, the full contract price shall be due and recoverable by Pest Australia 1980 on commencement of works, as detailed within the Proposal/Quotation overleaf.
3. Any FREE Service Period shall become null and void unless all monies due and payable to Pest Australia 1980 have been paid in full within standard terms and in accordance with section 9 of these Terms and Conditions.
4. Where a FREE Service Period has been provided then, upon notification by you, we agree to provide you with such remedial treatment(s) as may be required to the nominated property, AT NO COST TO YOU, for the term of the FREE Service Period as detailed overleaf. Any FREE Service Period is conditional upon you immediately notifying us of the signs of the suspected pest infestation. Remedial treatment(s) will only be carried out to affected areas.
5. No responsibility can be accepted, nor warranty expressed or implied, for any damage or consequential losses that may occur as the result of past, current or future pest activity.
6. The proposed treatment only applies to the pest species named overleaf on this Pest Management Proposal. This program does not provide for a Pest Management Program against untreated pests.

Treatment Details and Pest Management Agents

1. Only Pest Management agents/products approved by the Department of Primary Industry and/or the Australian Pesticides and Veterinary Medicines Authority (APVMA) and registered for use within the relevant State or Territory will be used.

2.While every care will be taken, the service company will not be held liable should staining of timbers, fabrics, wall coverings, floor coverings or any other articles

3. WARNING. Where concrete drilling and or cutting is required; no liability is accepted should damage result to concealed services such as power, gas, water, etc. You indemnify us against any costs that may arise from such possible damages. You should provide clear and accurate plans before we commence any such site works. (No rectification works are provided for unless mentioned overleaf).
4. You accept that this Pest Management program can be rendered ineffective if you fail to implement our recommended hygiene procedures, by making building and/or landscaping alterations, or by the introduction of conducive or infested materials.

DISCLAIMER OF LIABILITY TO THIRD PARTIES

1. This Pest Management Program is provided solely for the benefit of the Client named overleaf. No liability or responsibility whatsoever, in contract or tort, is accepted to any third party who may rely on the proposal, quotation and/or treatment wholly or in part. Any third party acting or relying upon this proposal/quotation and/or treatment does so at their own risk.